FAQ

 It is our pleasure to be of service to you: We are here to help.


In-Store Service: 1.703.684.1050
Customer Service is available Monday - Friday, 11am-6pm
Email: info@pinkandbrownboutique.com


Account

How can I retrieve or change my password?
If you've forgotten your password, we will be happy to send you a new one. Go to the My Account section and click on the Forgot Password link. Please enter the email address you used to create your account and we'll send you a temporary password to the email address. Once you have logged in using your temporary password, go to the My Profile section of the My Account section and change your password.

Gift Registry

What gift registry services do you provide? What are the benefits of creating a gift registry with Pink & Brown?
Read our full list of registry Frequently Asked Questions at Registry 101.

Gift Wrapping

Do you offer gift wrapping?
Yes, Pink & Brown gifts are wrapped in our beautiful gift box complete with a handwritten gift note for an additional charge of three dollars.


Gift Certificates


How do I use my online gift certificate? Is it possible to use it for an in store purchase?
Online gift certificates may be redeemed online in the Checkout section of the Shopping cart. Enter your gift certificate code in the prompted ìdiscount or gift certificate codeî box on the Summary Page. Unfortunately Online gift certificates may not be used for in store purchases at this time.

Ordering

What forms of payment do you accept?
Pink & Brown accepts American Express, Visa, MasterCard and Discover.
Will I be charged sales tax on my order?
Online purchases shipped to Virginia will have sales tax automatically applied.
An item I purchased is on back order. Can I cancel it?
Yes! If an item you purchased is on back order and hasnít yet shipped, you can cancel your order for a full refund. Please contact customer care at 1.703.684.1050 to assist you with this.
Can I edit or update my order once I have completed the online check out process?
Please call us 1.703.684.1050 and our Customer Care team will work with you to make any necessary changes.
Can I return something purchased with a Gift Card?
Yes. We will provide your refund in the form of a Merchandise Credit. You will just need to set up an account online and weíll take care of the rest.